Tabitha M. Long

Background

About Tabitha M. Long

I am a results-oriented business administrator with a rich background in leading diverse teams across the United States and Central America. With a magna cum laude degree in Business Administration, I bring a blend of academic excellence and practical expertise to the table. In my current role as the Customer Support Manager at Point Pickup, I lead a dynamic team in providing live chat and email support to both independent contractors and major retail clients on a nationwide scale. Working remotely, I've mastered the art of seamlessly managing a cross-functional team, ensuring prompt and personalized assistance to our valued stakeholders. My commitment to maintaining the delicate equilibrium between quality and quantity has been a cornerstone of my success. By harnessing my proficiency in analyzing performance metrics, I meticulously track progress toward specific goals, ensuring continuous improvement and alignment with organizational objectives. Moreover, my adeptness in identifying and nurturing key qualities and leadership skills in others has been instrumental in fostering a culture of excellence where every team member can contribute to our collective success, resulting in consistently outstanding customer support delivery. Here's a snapshot of my skills: Remote Team Management Leadership Development Quality Assurance Performance Analytics Strategic Thinking Conflict Resolution I am passionate about leveraging my expertise to drive meaningful impact and success. Let's connect and explore how we can collaborate to achieve our goals together!