Tacy Barnes
Customer Service Supervisor at Sota Benefits
Based in McKinney, United States
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Seniority
Manager
Department
Customer/Client Service
Location
McKinney
Industry
Insurance
Company size
25
Contact information
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t•••••••@sotabenefits.com
Phone
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Background
About Tacy Barnes
I’m a customer service leader with experience building and guiding high-performing call center teams in both established and start-up environments. My approach is rooted in positive leadership, trust, and collaboration, I believe teams do their best work when they are supported, not micromanaged.Currently, I supervise a growing call center for SOTA Benefits, where I help shape processes, and ensure exceptional customer experiences in indemnity insurance across all 50 states. I bring over a decade of customer-facing expertise, with past roles spanning dedicated advocate, SME, social media lead, and escalated call specialist.As a licensed health & life insurance sales agent in 15+ states, I combine sales knowledge with strong communication skills to build customer loyalty, resolve complex issues, and drive performance.What motivates me most is helping people, whether it’s developing my team, solving a customer’s problem, or contributing to company growth.
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