Taleigha Brown

Background

About Taleigha Brown

I’ve spent the past 7+ years working in fast-paced, high-volume environments where results mattered and I continuously delivered. From managing hundreds of claims and client escalations while boosting service-level engagement by 25%, to writing my team’s first SOP handbook, which helped increase productivity by 38%. I’ve led onboarding, handled compliance training, and earned more than 30 internal certifications including Lean Six Sigma and Data Privacy, all while maintaining 94% and higher QA scores. Across roles in inbound sales, records retrieval, and delivery coordination, I’ve consistently hit metrics: • Resolved 200+ weekly inquiries raising team productivity by 18% • Increased first-call resolution from 40% to 89% • Cut average delivery resolution times from 30 days to 14 days • Supported bulk orders over $10K and collaborated with vendors to recover large-scale losses What ties it all together? I excel at de-escalating upset customers through clear, calm communication, solving problems under pressure, and bringing structure to chaos. I’m looking to pivot into a role, where I can grow into leadership, help teams operate smarter, and bring people-centered solutions to the table. I am driven by the opportunity to leverage my diverse perspectives and experiences to advance organizational vision and goals. Committed to inclusivity, eco-conscious practices, and mental health advocacy, I aim to optimize processes and proliferate SLAs in a leadership role.