Talha Ejaz

Background

About Talha Ejaz

Current Role: Responsible for handling overall End User Experience UX for Yara International (Americas, Europe, Asia) as a Service Manager for Global Service Desk. Application Manager for ServiceNow Employee Service Portal, Agent Workspace and Complaint Management Module, responsible for end-user feedback management, content, product upgrades, enhancements and evaluating GenAI possibilities (ServiceNow NowAssist, Ms Copilot) • Training & Adoption Expertise: Managed, designed, and executed adoption, training, and communication activities for Perseus Group across Australia, USA, UK, Canada, Sweden, and Pakistan. Successfully rolled out adoption activities for Microsoft Office 365 across 12+ countries in Telenor Group. • Project Management Experience: Worked on more than 12 international projects within Telenor Group as Project Manager or as a Stream Lead.(Both onsite and offsite). Plan and executed pilot for NowAssist GenAI for Yara International. • Vendor & Customer Management: Excellent experience in vendor and customer relationship management, ensuring quality service delivery and operational efficiency. Proven record of improving NPS and Customer Satisfaction CSAT. • People Management & HR: Managed multiple teams as line manager and functional manager in various roles. Managed the entire recruitment process, from creating job advertisements to onboarding, building expert teams for IT Operations, showcasing my experience as a hiring manager. • Operations Management: Extensive experience in both Managed Services (outsourced) and Shared Services (centralized) model. Worked in expert roles and management roles. • Educational Background: Holds a bachelor’s degree in IT (BBA-IT) and a master’s degree in HRM (MBA-HR) ITIL, Six Sigma, Project Management Methodologies, ServiceNow, SharePoint and 30+ online certifications.