Tamal Bhattacharjee

Background

About Tamal Bhattacharjee

ServiceNow Consultant focused on transforming the delivery and management of services to help the modern enterprise operate faster and be more scalable than ever before - Passionate about digital transformation, process improvement initiatives within an organization and making the world of work, work smarter for people - Certified ServiceNow Administrator and Implementation specialist with extensive knowledge and experience in Development, Implementation and Administration of different modules in ServiceNow platform and not limited to (ITSM,ITOM,ITBM,CSM, Integrations, HRSD)- Decisive, energetic and focused team leader who has a proven track record of successfully leading critical projects by working with high performing teams to deliver quality solutions, under high pressure of fast-paced time sensitive environments- ITILV3 certified and worked on Core ITIL processes and experience in enhancements and development according to customers specifications- Hands on Administration related activities in Service Now-Knowledge on CMDB,Discovery, Service Mapping, Event Management,Mid Servers- Knowledge on Business Rules,Client Scripts, Script includes, Email Notifications, UI Policies, Homepage Administration-Worked on Integrations with third party tools using REST API- Knowledge of service catalog and workflows- Maintained Service Now with customizations, update sets and upgrades- Used import sets and transform maps and data sources - Used Scrum/Agile development methodology- Deep interaction with cross functional teams to understand the exact business requirement and also work in coordination with quality assurance teams to ensure the timely and accurate delivery of project- Technical documentation, Design Documentation- Participated in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational support.