Tamara Oliver

Background

About Tamara Oliver

Professional Experience:• Manage technologies and provide administrative assistance for various systems.• Understand various IT troubleshooting and provide technical support.• Control and monitor data, network access, and backup systems.• Negotiate and communicate with third-party software providers for new software and troubleshooting.• Oversee Microsoft 365, network infrastructure, and help desk services.• Skill manage IT Department budget.Details:• Configuration, management, and troubleshooting of firewalls, switches, and network devices, including setting up remote devices and VPNs.• Configuration, management, and troubleshooting of printers, timeclock, VoIP phone systems, Chromebooks, and more.• Experience and knowledge of multiple OS and software. For example, all Windows versions, Windows Server, TeamViewer, Adobe products, Microsoft products, Avaya, etc.• Some familiarity with the G Suite administrator console in Google Cloud for managing email accounts and devices.• Administrative skills include managing the Microsoft 365 admin console, Windows Server policies, user accounts, mapped drive accesses, and more.• Experience with the Cloud Admin Console for the Samsung Knox platform to manage business phones, Bitdefender Antivirus, Avaya IP phones, Unifi Wi-Fi systems, etc.• Experience using Backup and Recovery Solution Systems such as Backup Exec and Veaam Backup.• Design and set-up of videoconference rooms using Lifesize equipment and cloud services.• Experience using the Teamviewer ticketing system.• Knowledge of computer hardware, with experience in troubleshooting, repairing, and upgrading desktop and laptop computers.• AccuImage knowledge to approve IT invoices and assign expenses to the appropriate cost centers and tasks.