Tami Dyer

Background

About Tami Dyer

Professional Summary Detail-oriented and dependable administrative support professional with 20+ years of experience in customer service, billing, and account management primarily in the telecommunications industry. Skilled in streamlining processes, troubleshooting technical issues, and delivering exceptional service. Adept at juggling multiple priorities and maintaining accuracy under pressure. Known for adaptability, initiative, and a commitment to improving the customer experience. Core Competencies Customer Service & Support Telecommunications Billing Systems (MACC) Accounts Receivable & Invoicing Technical Troubleshooting Assistance Front Desk Operations & Reception Point of Sale, Cross-Functional Team Collaboration Professional Experience Customer Service Rep/Front Desk Coordinator | Goldfield Telephone Co./Communications | August Present Deliver front-line customer support, managing inquiries, billing issues, and service requests. Utilize MACC and Accounting Master to process payments, manage accounts receivable, and maintain accurate records. Provide technical support to customers and field technicians, assisting with account setup and service troubleshooting. Serve as Territory Manager for iWireless cellular services, coordinating customer outreach and light marketing initiatives. Recognized for maintaining exceptional customer satisfaction ratings and efficient handling of service issues. Office Support Clerk / Warehouse Desk | EDS | June 1998 August Oversaw inventory tracking and data entry for receivables and stock adjustments. Supported warehouse operations by streamlining documentation and improving clerical workflows. Ensured timely and accurate recordkeeping in fast-paced logistics environment. Detail Coordinator | Carver Motors | September 1996 May 1998 Prepared vehicles for display and delivery, ensuring consistent presentation standards. Collaborated with sales staff to maintain showroom appeal and customer-ready units. Sales Clerk | Ben Franklin | June 1995 September 1996 Processed customer purchases and returns, operated the register, and provided attentive service. Handled daily UPS shipments and maintained organized, well-stocked merchandise displays. Education & Training Clerical Skills Workshop | Iowa Central Community College | April 1991 July 1991 WordPerfect, Lotus 1-2-3, Accounting, Typing, Dictaphone Early Childhood Courses | Iowa Central Community College | September 1989 January 1990 Child Psychology, First Aid, Preschool Education, English Rockwell City High School | High School Diploma | GPA: 3.0 | June 1987