Tami Overall

Background

About Tami Overall

20 plus years in Training and Technical management, Quality Assurance,Operations, Customer Service, Call Center, ensuring and consistently providing solid WORLD CLASS Service •Excellent listening, facilitation, and communication skills •Strong interpersonal, expectation management and stakeholder alignment skills •Solid project management skills with ability to manage multiple priorities, and deliver timely results •Comfort with a dynamic environment; willingness to take ownership of issues and drive solution •Strong team orientation •Strong focus in Leadership, Business Continuity, Process Improvement, Quality, Training, Project Management, call metrics and statistics, service levels forecasting and scheduling, clear communications and repeatable, measurable processes •Training Certifications in Meyers- Briggs, Fred Pryor and Career Track •12 Year focus in Organization Development, experience in the areas of strategy development & organizational effectiveness • 6 years experience in development/work with Intra based web training • Broad, Extensive Experience in Workforce Management Tools and ACD Technology • Firm understanding of infrastructure related software, including Microsoft Operating Systems In my professional career, I have successfully incorporated my prior experience as an effective leader, contributor and positive team player. I believe that life requires your best and I reflect this in all of my interactions within my primary support team and outside teams, operations, customers and stakeholders. I continually look for the opportunity to share my experiences and look forward to taking on additional responsibilities that allow me to gain more insight and value. I am goal-directed, persistent and driven to achieve positive results. Words that one could use to describe me: Sincere, Smart, Insightful, Inspiring, Creative, Leader, Endearing, Energetic, Enthusiastic, Charismatic (Strong People Focus) and Driven.