Tami Roquet

Background

About Tami Roquet

Hi, Thanks for visiting my profile page. I am a hospitality professional with a robust background in building relationships and providing award-winning results. As an accomplished Operations leader with a solid history of success in hospitality operations, revenue management, and development. I am committed to operational excellence and profit growth through employee and guest satisfaction, operational efficiencies, and proactive and hands-on leadership. Offering over 30 years of related experience.PROFESSIONAL EXPERIENCECSM Hospitality Front Office Manager, Marriott Minneapolis West Complex | July 2021 – Current • Manage front office operations of a 337-room full-service hotel• Cooperate with all departments to ensure high levels of customer service • Revitalized front desk team and procedures after the pandemic slowdown• Championed guest satisfaction through training and coaching of front desk staff Ledgestone Hospitality Regional Director of Operations | June 2019 – December2021• Developed annual budgets and sales plans with monthly P&L analysis• Prepared comprehensive quarterly property review for each location for owners• Secured special funding from federal, state, and local agencies during the pandemic• Completed the set-up of employee recruitment, onboarding, and payroll platformIGO Legacy Hotel Group Director of Operations | April 2014- April 2019• Key development partner of the company, including scouting properties and writing all SOP’s• Led team of General Managers from 14 limited-service hotel properties • Increased average GSI of properties over 20 points, to an average of 72.64%• 7 out of 14 properties ranked in the top 20% for individual national brands• Renovated 6 branded hotels in 3 years, and reviewed property improvement plans with brands annually Hospitality Investors Operations Manager | October 2006 – April 2014• Led 12 limited-service properties, including recruitment and retention of GMs and rate strategies• Reduced overall labor expenses by 13% and reduced work comp claims by 32%• Initiated baseline budget guidelines for all OS & E Hospitality Investors General Manager | September 1991 – October 2006• Grew the property from opening day through an addition, including SOP’s and training processEDUCATIONAssociates of Arts in Business Management | Itasca Community CollegeBachelor of Science in Marketing and Business Management | Minnesota State University, Mankato, MNCertified Lodging Manager (CLM)| American Hotel and Lodging Institute