Tania Hansler
Host Success Lead at Upstay
Based in Santa Cruz, Bolivia
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Seniority
Other
Department
Other
Location
Santa Cruz
Industry
Hospitality
Company size
84
Contact information
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t•••••••@upstay.com
Phone
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Background
About Tania Hansler
I lead guest experience and host success operations for a portfolio of short-term rental properties, acting as a hands-on co-host to ensure consistent 5-star stays. I support and train Superhosts, analyze reviews and performance metrics, manage escalations, claims, refunds, and guest payments, and collaborate cross-functionally with operations, housekeeping, and tech teams. I also coordinate with offshore support teams and contribute to continuous process improvements to elevate service quality and operational efficiency.
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