Tanmay Das

Background

About Tanmay Das

Results oriented professional experience of nearly 9 years in Travel and Airlines.Proficient in managing & running successful process operations with experience of developing procedures, servicestandards for business excellence.Providing advanced technical knowledge and analysis of highly specialized applications and operational environment.Perform complex functional systems analysis, design, training and implementation advice on complex problems,including esoteric problems requiring extensive knowledge of subject matter.Prepared proposal documentation and specifications based on user analytics.Evaluated employee skills and knowledge regularly, training, and mentoring individualswith lagging skills.Supervised team members to confirm compliance with set procedures and qualityrequirements.Held weekly team meetings to inform team members on company news and updates.Monitored team performance and provided constructive feedback to increaseproductivity and maintain quality standards.Coached team members in techniques necessary to complete job tasks.Trained new team members by relaying information on company procedures and safetyrequirements.Multi tasking in high pressure.Ability to interact effectively with business partners(Airlines, GDS and Customers).Sustain all possibilities of a potential DOT, Social Media and Legal Complaints.Workflow management, handling escalations including calls.Liaise with Quality and training team in providing feedback to agents.Taking ownership of emails from management and key stakeholders.Preparing RCAs for the and DOT complains.