Tanvi Patel

Background

About Tanvi Patel

Change & Release Analyst with 3+ years of experience in IT Service Management, governance, and stakeholder engagement. Skilled at leading Change Advisory Board (CAB), Technical Assessment Review (TAR), and System Control Centre (SCC)/ Network Control Centre (NCC) forums, managing outages, and improving processes to deliver business stability and efficiency for all BAU, PROJECTS and ME changes.I hold a Bachelor’s in Information & Communication Technology and have built my career through roles that combine people, process, and service excellence- Service Desk Team Lead at CitiPower & Powercor – consistently ranked as a top performer for 10 months, handling the highest call volumes with exceptional quality and customer satisfaction- Change & Release Analyst at CitiPower & Powercor – leading governance forums, managing outages, and driving process improvement through standard change templates- Software Consultant at Eolico– supporting clients with IT solutions and stakeholder engagement- Early management roles at Hungry Jacks (Team Leader) and Croc’s Playcentre (Manager), where I developed leadership, teamwork, and problem-solving skills.I’m now looking for my next opportunity in Change, Release, IT Service Management, or Service Transition, where I can leverage governance expertise, strong interpersonal skills, and a process improvement mindset to deliver value. Email: tanvippatel2431@gmail.com Phone: 0411 321 182