Tara Danzig
Senior Director of Enterprise Customer Success at Marigold
Based in New York, United States
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Seniority
Director
Department
Customer/Client Service
Location
New York
Industry
Software Development
Company size
1.1K
Contact information
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t•••••••@meetmarigold.com
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Background
About Tara Danzig
Customer Success SaaS leader and Advisor with extensive experience driving customer retention, adoption, and advocacy through scalable, data-driven CS strategies. I lead with a balance of data and empathy — building and scaling CS organizations that deliver measurable results across Net Revenue Retention, product adoption, and customer satisfaction. Currently overseeing a $50M+ book of business and a team of 15+ CSMs and people managers across two products, I thrive at the intersection of customer experience and business impact. From reducing churn and building health score models to aligning cross-functionally with Sales, Marketing, and Product, I’m passionate about turning customers into long-term partners. I’ve built playbooks from scratch, led GTM strategy for new products, and shaped customer journey frameworks that scale. My leadership style is grounded in transparency, mentorship, and driving clarity in fast-paced, high-growth environments. Specialties: Customer Success Strategy | Net Revenue Retention | Team Leadership | SaaS Metrics | Churn Reduction | Customer Journey Design | Cross-functional Alignment | ChurnZero | Salesforce | Executive Stakeholder Management
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