Seniority
Manager
Department
Customer/Client Service
Location
Toronto
Industry
Banking
Company size
47K
Contact information
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t•••••••@••••••.com
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Background
About Tara McComb
Dedicated Leader and Coach, utilizing a combination of unconditional curiosity, active listening, and emotional intelligence • Respected leader and builder of customer-focused teams with an enthusiastic commitment to customer service • Experienced with a diverse range of products, cosmetics, banking, telecommunications, satellite radio, home services/renovations, commercial energy and insurance • Proficient in analytical thought to recognize areas of opportunity and creatively identify processes and paths to improvement • Maintained less than 5% attrition in an industry where typical attrition is 25% • Coaching with customer centricity, expanded a team of 11 representatives to 70 eliminating 2 competing vendors to acquire 100% of client business • Developed and mentored agents with over 50% promoted internally within their first year
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