Tara Roe

Background

About Tara Roe

As a business transformation and client support manager, I’ve spent my career strengthening enterprise client relationships within a global, multibillion-dollar company. I build and maintain strong relationships with key clients, ensuring high levels of client satisfaction and loyalty, while leading and mentoring teams of client support professionals. Leveraging my expertise across client support, business transformations, program management, and customer operations, I effectively lead teams to execute complex projects that improve efficiency. Throughout my career, I have: Reduced team headcount by 20% while increasing deal volumes by optimizing operations Enhanced sales division operations and client relationships to drive client retention and account growth. Enabled 100% contract during a 2-week system blackout by introducing a manual workaround Acted as relationship manager for major accounts, and processed 2-year backlog of contracts Consolidated 32 oces into 3 Centers of Excellence (COE), hired 120 supplemental employees, and created related process flows and training programs for employees and new hires (IBM University) Looking towards the future, I’m eager to continue to provide guidance, training, and performance evaluations to ensure excellent service delivery.