Tarek Dagher

Background

About Tarek Dagher

Senior Director in management and technology consulting with substantial experience leading client portfolios and delivering high-impact business and digital transformation across Telecom and Public Sector in Saudi Arabia, UAE and Europe. Public Sector engagements have included sub-sectors such as tourism, entertainment and destination management. Trusted advisor to C-suite leaders with full P&L ownership, accountable for sales, revenue, profitability as well as client value and success. Accomplished adept of a consultative and value-based selling in business development, with a solid account management expertise, supported by a strong commercial network in KSA. Proven track record from strategy through to execution, consistently delivering value across the full marketing funnel and customer lifecycle, enhancing customer-centricity (or citizen-centricity) in areas like: Customer & market segmentations, marketing and sales transformation, CVM, CX management, CRM, customer service transformation, product lifecycle management, digital channels adoption, retention and loyalty management, employee experience, change management, etc. Client segments covered include B2C, B2B, G2C, G2B and G2B2C. Strong interest and continuously growing innovation and technology acumen (Data and AI, GenAI, IoT, Cloud, Digital Twins, and other emerging technologies). Selected Career Highlights: •Entrepreneur mindset, led a digital business consulting unit, over-achieving sales and revenue targets, and securing high CSAT. •Led and managed teams (up to 20+ members), coaching, inspiring and empowering them. •Led a public sector consulting projects portfolio, exceeding revenue and profitability targets, selling and supervising key transformation projects. •Directed customer-centric transformation initiatives for major telecom operators, delivering +40% digital adoption. •Led cross-organisational and multi-disciplinary engagements for public and private sector entities, driving change and improving operational efficiency and cross-departmental collaboration. French & Lebanese National, and multilingual (Arabic, English, French, and Spanish) with international cross-cultural experience. Recognised for combining strategic vision, commercial acumen, strong collaboration and operational leadership to grow client portfolios and deliver sustainable impact in complex, high-stakes environments.