Tarun Goel

Background

About Tarun Goel

SAP Lead Consultant with Over 17 years of strong hands on experience in SAP CRM in the capacity of CRM Technical Architect, Technical and Functional Lead Consultant in the areas of design, development and implementation of various SAP applications that includes full life cycle implementations, support, roll out and upgrade projects. Specialties: • SAP trained Syclo Mobile Application expert with hands on experience of full life cycle implementation of CRM Service Manager Application and CRM Sales Manager 2.5.1 that include Customer requirement gathering, Configuration of CRM system with Syclo Add-On packages, Configuration of Syclo interface with SAP, Development of BAPI Wrappers and MDO • CRM Services configuration and Development including Service Order, Service Contracts, Service Confirmation • CRM Sales Force Automation using Activity management, Lead management, Opportunity Management • CRM Marketing including Campaign Management, Segmentation, ELM, Survey Suite, Custom Filter setup for Segmentation using BI Info Cube and SAP Query. • Master Data set-up for Contact, Account/Prospects, Material and Pricing data, Product catalog, IBase, Customer Hierarchy, Variant configuration etc) and data exchange with ECC back end. • SAP CRM 7.0, Ehp1, Ehp2 and Ehp3 Web UI configuration Architecture • CRM Web UI enhancements using EEWB, AET, Rapid Application Development, GENIL/BOL Prohramming, • Action and Events, SAP enhancements techniques, like User-Exits, Customer Exit, BADi, BAPI, Event framework, Enhancement SPOT in ECC and CRM • Extensively worked on CRM Territory management, Organization Model Set-up and enhancments, CRM integration with BI • CRM Interaction Center Set-up and Enhancements, Business Role, Technical Role, Launch Transactions, Design Layer customizing, Groupware set-up, CRM Middleware, • Data Conversion activities like: BDC, BAPI, LSMW and data transfer workbench SXDA