Taylor Black

Background

About Taylor Black

A Customer-focused, escrow-certified Customer Service & Customer Success professional with unique leadership characteristics and several years of extensive experience in customer service management, customer engagement, and complaint resolution across various roles and organizations. Currently, I am a Customer Service Agent at Mr.Cooper, where I am responsible for Customer Service and Retention Management, Customer Engagement, Data Management, Call Management, and Business Administration. Additionally, I have a proven track record in implementing effective strategies to enhance customer satisfaction, streamlining operational processes, and building lasting relationships with diverse clientele. Throughout my career, I have always been commended for achieving consistent excellence in all of the roles I have worked in. I have been a high achiever and a performance-driven leader with a collaborative approach to developing useful customer success strategies. My Technical Skill-stack: I have extensive knowledge of workspace management technologies such as Microsoft Office and Google Workspace, amongst several other tools. My goal and skillset: I am an exceptional team leader and always work in a high-performance mode. Whenever possible, I look for opportunities to immerse myself in a challenging environment where I could use my leadership and customer service management skills and experience to drive organizational goals. Looking forward to connecting with other ambitious professionals!