Taylor Thompson
Manager, Solutions Consultant - People Productivity at Bighand
Based in Sydney, Australia
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Seniority
Other
Department
Other
Location
Sydney
Industry
Software Development
Company size
404
Contact information
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t•••••••@bighand.com
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Background
About Taylor Thompson
As a Solutions Manager with a global footprint, I specialize in helping law firms modernize their legal support operations through strategic workflow design, cloud migration, and change management. My career has spanned both technical and client-facing roles, blending deep product knowledge with a consultative approach that drives measurable outcomes.After relocating to Australia to support APAC expansion, I took on a broader remit that included customer success, sales enablement, and process transformation. I assist in the rebuilding of sales and post-sales processes, strengthening client relationships, and acting as a trusted resource across sales, support, and implementation teams. I also play a key role in building pipeline momentum for workflow management cloud migrations and support the socialization and demonstration of a new Resource Management product.Whether mapping mock workflows, leading tailored demos, or training internal teams on new features, I bring clarity, empathy, and precision to every engagement. My passion lies in translating complex operational needs into scalable solutions that empower legal teams to work smarter and faster.
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