Ted Danner

Background

About Ted Danner

Cross-functional executive operations leader with proven track record with an automotive OEM, aftermarket service contracts and Consulting to drive business change (people, processes, tech/systems deployment) for increased profit. Unique expertise from 20+ years with OEM Warranty, Vehicle Service Contracts, Aftersales in all Nissan divisions (Nissan, Infiniti, Finance Captive and Nissan VSCs) for ICE and EVs, navigating the large matrix environment in a wide variety of functions. Led multiple customer contact centers (CRM, Sales, Claims) in the US, near-shore and offshore. Experience + Data analytics / BI driven. This includes driving value and profitability through Consulting with OEMs, Captives, AI and Technology solution providers. Presented to Boards of Directors at Nissan and CARS Protection Plus and C-Suite. In addition, project leader for Infiniti and Nissan lease loyalty earning the Chairman’s Award for the Americas for top revenue generating project ($82.1M). Thrive finding the open space of opportunity in large, customer-facing operations. Intellectually curious to utilize new technologies, approaches and systems to grow the business, improve the operation, drive profit while simultaneously growing and promoting team members through high expectations, delegation, accountability, and individual career path counseling.