Ted Qualls

Background

About Ted Qualls

Computer literate and technically savvy. Familiar with and have experience using; Adobe Dreamweaver, Adobe Flash, Adobe Photoshop. Also; Siebel, MACESS, Facets, NetSuite, Salesforce, and other CRM Tools. All recent Windows operating systems, and other applications. • eCommerce Consultant (SEO, Design, and Industry Best Practices). • Google Analytics Report Analyst. • Provided efficient troubleshooting support over the phone and in person. • Served Active and Reserve Military w/Honorable Discharge. • Held Secret Clearance Status. • U.S. Army Leadership Development. • Knowledge of medical terminology, CPT, and ICD-9 coding. • Expertise in medical and pharmacy benefits interpretation and explanation. • Handled difficult and sensitive issues appropriately; maintain the highest level of customer confidentiality. • Consistently demonstrated thoroughness, efficiency, accuracy, and attention to detail. • Proven to handle multiple priorities and meet deadline schedules. • Maintain positive customer relationships. • Work well both independently and as a team member. Specialties: • HTML/XHTML, JavaScript, CSS, WYSIWYG layout tools • Leadership • Customer Service • Website Usability Analyst • SEO and Analytics