Teja Samhitha Chitturi

Background

About Teja Samhitha Chitturi

Passionate About Making an Impact and Driving Strategic Excellence! With a deep commitment to delivering tangible results and serving my community, I have cultivated a career focused on enhancing processes, improving efficiency, and leading strategic initiatives. My journey in Business Analytics and Supply Chain Management, coupled with hands-on experience at Amazon and Commonwealth Care Alliance (CCA), has equipped me with the expertise to streamline operations, boost team productivity, and drive impactful change. During my time at Amazon, I played a key role in managing and improving the seller support experience and last-mile quality analytics. As an SPS Associate, I increased the first-contact resolution rate by 8% and achieved a 99% issue resolution for Brand Protection and Brand Name Authorization projects. I also led training sessions that significantly improved team efficiency, earning recognition for maintaining 100% productivity and quality. As a Quality Associate in Last Mile Quality Analytics, I managed the onboarding of over delivery partners across 350+ U.S. locations, reducing fraud and onboarding time by 20%. My focus on process enhancements and automation resulted in a 15% increase in operational productivity, underscoring my dedication to excellence in vendor management and logistics coordination. At Commonwealth Care Alliance, I further honed my skills in category management, leading initiatives that forecasted a $2 million cost reduction for 2025 by optimizing vendor management and procurement strategies. My ability to leverage data analytics and market research has consistently driven informed decisions and improved process efficiency. My passion for making an impact extends beyond the workplace. As a Project Leader for the NGO 'WE CAN,' I led initiatives that empowered aspiring entrepreneurs and fostered a culture of integrity among students. Let’s connect if you’re looking for a results-driven professional who is passionate about process improvement, strategic initiatives, and making a meaningful impact.