Tejas G.

Background

About Tejas G.

I am an MCA graduated Senior Business Operations/Project Coordinator with a good experience in delivering proven results through management of core business operations, within time and efficiency. Currently, working in an education management company, Kaplan (kaplan.com). Previously, worked for a crowdfunding organisation named, Milaap Social Ventures Pvt Ltd (https://milaap.org). All these years in my experience I have learnt skills to empathize with the users and resolve their issues by communicating with them over different channels of support. Also, collaborates with product, tech, sales and other teams to analyse and improvise the processes and make it more efficient and productive. Specialized in reviewing foreign payments, risk/fraud management, order management, stakeholder management and trust & verification/investigations - Ensuring trust and safety experience for the users. And, experienced in handling the core business operations & people management. Key Competencies-Leadership -Fraud/Risk investigation and Management -Customer Experience/Relationship Management -Training -Stakeholder management -Process/Operational Excellence -Project Management