Teodor Grancharov

Background

About Teodor Grancharov

Standout skills in people management, coaching and building of intellectual capital and reusable intellectual assets for delivery teams across Europe and leading Technical support of global automation development. Strong knowledge in the UNIX OS and network delivery support. Distinguished knowledge in Continuous improvement techniques using Six Sigma, Kaizen and Lean which galvanize county costs or expenses reduction. Communication and presentation of business result subject to business measurements on global and executive level. Excellent leadership, communication and influential negotiation skills, ability to work in team. Active participation in resolution for Major incidents and Critical situations for clients. Actively leading investigation and setting up preventive actions against future incidents by mitigating risks and eliminating pervasive issues in order to ensure service stability into the client’s environment. Liaising between Service Delivery, Account and Client teams. Extensive knowledge in Security Compliance Secondary Controls (Health Checking) with direct process and corporate audit exposure. Leading the direct client facing activities for client satisfaction gauging, client retention and delivery of agreed SLAs. Implementation of projects in Cloud environment (SaaS) for facility management, security system hardening, system currency, security auditing – working with regional and global teams from start-up to production (BAU).