Teodora Kirova

Background

About Teodora Kirova

IT Manager | Service Desk Manager | ITSM & Security Specialist With over seven years of experience in IT service management, systems administration, and security, I bring a wealth of expertise to the table. In my current role, I oversee an ITSM tool to ensure efficient ticket management and SLA compliance and spearhead support projects aimed at improving operational efficiency. My responsibilities also encompass driving security enhancements and managing diverse infrastructure tasks, all while upholding a commitment to delivering top-notch service. Throughout my career, I have built a robust technical foundation in Windows and Linux administration. I have led global IT teams, managed crucial operations, and streamlined processes to align with business objectives. My approach is anchored in promoting collaboration and ensuring that teams harmonize their efforts to meet and surpass targets. In addition to my technical skills, I possess a solid background in linguistics, which bolsters my ability to communicate effectively in diverse, global environments. This blend of technical and linguistic proficiency equips me to navigate complex challenges with a holistic outlook. I am deeply passionate about continuous learning and strive to stay ahead in the ever-evolving tech landscape. I am always seeking opportunities to apply my skills in new and innovative ways.