Teresa Chen

Background

About Teresa Chen

ANNUAL BUDGETING & FORECASTING GENERAL MANAGEMENT SALES & MARKETING As a forward-thinking and dynamic director of hotel operations, I have garnered recognition for consistently meeting revenue, profit, and customer satisfaction targets through enthusiasm, tenacity, and initiative. By leveraging outstanding communication skills with staff and guests, I am able to resolve problems quickly and equitably. In addition, I serve as an inspirational leader to recruit, train, develop, and lead high-performing teams to exceed expectations and attain career advancement. Below is a selection of the top accomplishments from my career: FOOD & BEVERAGE SERVICES | Leading all phases of the successful launch of a 3-meal restaurant, bar, in-room dining, market, and grand club. HOTEL LAUNCH | Overseeing the extensive opening of the Grand Hyatt at the San Francisco Airport (SFO) and Hyatt Regency New Orleans. REVENUE GROWTH | Achieving best-ever results in 2018 across banquet revenues, food & beverage (F&B) profitability, and occupancy goal at Grand Hyatt Denver. TEAM LEADERSHIP | Building and leading teams to meet goals and drive organizational growth. I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at KEY Soft Good Renovation Staff Training & Supervision Executive Leadership KPIs Sales & Marketing Vendor Relations & Management Hotel Security Services Hotel Spa Services Operational Excellence Conflict Resolution Decision Making Relationship Management Customer Service TECHNICAL Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint, MS Outlook Infrasys Opera HotSOS Reserve Envision