Teresa Ramirez
Customer Service Manager at Salsbury Industries Inc
Based in United States
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Seniority
Manager
Department
Customer/Client Service
Location
United States
Industry
Wholesale Building Materials
Company size
63
Contact information
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t•••••••@salsburyindustries.com
Phone
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Background
About Teresa Ramirez
Take ownership of customers issues and follow problems through to resolution. Train and mentor customer service agents and nurture an environment where they can excel through encouragement and empowerment. Develop service procedures, policies, and standards. Collaborate with IT department to implement new system ideas that improve CSR duties & strengthen overall company performance. Keep accurate records and document customer service actions and discussions. Maintain an orderly workflow according to priorities. Set KPI’s to track CSR overall performance, accuracy, and continual improvement through our SOP department. Reporting of KPI’s conducted at the end of the month in management meetings.
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