Teri Benedetti

Background

About Teri Benedetti

With a strong background in technical support and cloud operations, I have built a career specializing in IT infrastructure, customer service, and troubleshooting across multiple industries. Currently serving as a Cloud Support Engineer at VIAcode, I provide expertise in cloud infrastructure and services. Previously, as a Technical Support Engineer at ChargePoint, I managed customer cases, facilitated repairs, and contributed to company initiatives. My experience as a Technical Support Specialist II at Salucro Healthcare Solutions involved providing multi-channel support to healthcare providers and patients while ensuring SLA compliance. At Optum, as a Product Support Analyst, I assisted medical coders, collaborated with developers, and addressed complex customer issues. Earlier in my career, I served as a Customer Care Coordinator at Briova Specialty Pharmacy, handling high-volume inquiries, training new hires, and offering escalation support. My foundational experience as an Information System Technician in the U.S. Navy equipped me with expertise in IT administration, classified communications, and global satellite telecommunications. Across these roles, I have demonstrated a strong ability to problem-solve, support technical operations, and drive customer satisfaction.