Terra Thompson

Background

About Terra Thompson

Customer Operations leader with 15 years of experience across fintech, consumer and B2B lending, and high-volume servicing and recovery environments. I specialize in leading end-to-end customer operations, improving portfolio performance, and driving measurable results across servicing, collections, and customer experience. Throughout my career, I have led teams of 20+ and supported $100M+ lending portfolios, delivering results through data-driven strategy, process optimization, and strong cross-functional collaboration. My experience includes servicing operations, recovery strategy, vendor and third-party management, and regulatory compliance in fast-paced, regulated environments. I am known for improving operational efficiency, increasing recovery performance, and enhancing customer satisfaction through scalable workflows, performance management, and team development. I bring a hands-on leadership style with a strong focus on execution, accountability, and continuous improvement. Currently open to Manager, Senior Manager, and Director opportunities in Customer Operations, Servicing, Lending Operations, and Customer Experience. Open to connecting with teams building and scaling customer operations in fintech and lending environments where I can bring structure to complexity, strengthen team performance, and deliver measurable results.Let’s connect.