Terrell Sheridan

Background

About Terrell Sheridan

As a seasoned leader in customer intelligence and business transformation, I am passionate about leveraging AI, advanced analytics, and digital platforms to redefine the customer experience. With a strong background in business intelligence, financial strategy, and operational efficiency, I have led transformative projects that drive customer engagement, retention, and loyalty. At Naturgy, I have been at the forefront of the 'Naturgy Clientes' project, a strategic initiative that is reshaping how we manage customer interactions across Europe. By overseeing the transition of over 6 million contracts to a next-generation digital platform, we are ensuring a seamless, intuitive, and efficient customer journey. This transformation not only enhances the customer experience but also positions Naturgy as a leader in digital innovation within the energy sector. Key Focus Areas- AI & Data-Driven Customer Intelligence – Enhancing predictive analytics to anticipate customer needs and reduce churn- Digital Transformation – Implementing cutting-edge tools to simplify operations and optimize service delivery- Customer Loyalty & Retention – Driving strategies that strengthen engagement and maximize portfolio value- Operational Excellence – Leading large-scale transformations with minimal disruptions, ensuring business continuity and efficiency. With a deep commitment to continuous improvement and innovation, I thrive on solving complex business challenges and enabling teams to adopt new technologies and methodologies. If you’re passionate about the future of AI-driven customer care, let’s connect!