Terri Gans
Applecare Partner Relations Manager at Apple
Based in Austin, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Austin
Industry
Computers and Electronics Manufacturing
Company size
168K
Contact information
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t•••••••@apple.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Terri Gans
I am a success oriented, Contact Center Professional with more than 25 years of experience creating and leading high-performance work environments with best in class employee morale. Well known for driving world-class customer service, retention management, operations, and business development. Experienced human resource professional with significant strengths in performance coaching with proven ability to train and lead others with superb motivational and leadership skills. Track record of increasing organizational effectiveness, managing multiple priorities, meeting deadlines and working as part of a team which positively impacts organizational objectives and the operational bottom line. Recognized for conscientiousness, strong work ethic, and outstanding organizational, planning and multi-tasking skills. Specialties: Call center operations, customer experience strategy, human resource management, operational excellence, process design, high performance team development, workforce management, and business driven enhancements.
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