Terri Rudd

Background

About Terri Rudd

I am a business professional with experience in office administration, operations support, HR Management and Customer Service management in health care, service and direct response organizations. The diversity of these positions has given me an opportunity to understand the importance of both internal and external customer service and the importance of departments working together to meet Company goals. From an HR Manager perspective I have 10 years' experience in managing human resources functions, including employee relations, recruiting, benefit administration, compensation, recordkeeping, HRIS, training, payroll and HR legal compliance. My experience in call center operations and management of front-line employees has given me the opportunity to learn first hand about front-line supervision, its challenges and rewards, key aspects to performance management, including establishing and adhering to KPIS, goal setting, motivating and training teams, land line and VOIP phone systems, CRM and database management, call quality and customer satisfaction. Specialties: Benefits administration, budgeting, communication skills, contract management, counseling, customer relations, employee relations, facilities management, hiring, training, leadership, management, payroll processing, policy analysis, recruiting, research, safety,