Terri Young

Background

About Terri Young

An experienced Senior Programme Manager and Programme Office Lead, with proven success delivering large scale, high risk and time sensitive projects within an IT and business environment. A strategic thinker, who can drive sustainable improvements in operational performance and customer experience. Experienced working with a variety of project delivery methodologies including Prince 2, agile / Kanban, PMP; applying the required disciplines and governance appropriate to the delivery objectives and framework. Strengths lie in Transformation Programme Delivery and Programme Office Development. I have extensive experience with managing third party service providers and outsourced partners both on, near, and offshore locations. I have led a broad range of business transitions and technology transformation programmes, including process standardisation and Target Operating Model design, as well as developing IT Service Desk frameworks. Working and engaging across business stream such as HR, legal, procurement and Finance to define, encompass and meet the end to end objective. A proven track record in managing project teams successfully onshore and offshore from conception to post-delivery stabilisation.