Terrie Summers

Background

About Terrie Summers

TERRIE R. SUMMERS H: 785-843-2907 C: 785-979-1051 Lawrence, Kansas 66047 terriers520@sbcglobal.net OPERATIONS MANAGER Creative, results-oriented, and client-focused Business Management Professional with over 20 years of experience in the highly competitive global transportation industry. Committed to maximizing bottom-line results through personal initiative and achieving complete customer satisfaction by using innovative, customized solutions. Areas of expertise include: • Operations Management and Support • Variance and Root-Cause Analysis • Distribution Management including Outbound Fulfillment and Return Logistics • Team Training and Development • Managing Budget/Controlling Costs • Customer relation-building using product knowledge, honesty and consistent follow through PROFESSIONAL EXPERIENCE DHL (formerly Airborne Express), Kansas City, Missouri; Topeka, Kansas 1982-2009 A global transportation network, providing express shipping solutions to customers worldwide and a leader in transnational shipping and international logistics. Station Service Manager Directed all areas of the operation, providing operational management and support for the Topeka service center, serving 23 counties in NE Kansas, to ensure efficient and timely pickup and delivery handling of customer materials and shipments. Partnered with sales to communicate and coordinate customer programs and acted as liaison between the customer and sales. Hired and trained supervisors and service agents. Ensured compliance with safety, security, regulatory and company policies. EDUCATION Master Liberal Arts, Baker University-School of Graduate Studies, Overland Park, Kansas National Honor Society – 4.0 GPA Bachelor General Studies, Washburn University, Topeka, Kansas MILITARY SERVICE US Army-Army Security Agency Cryptanalysis/Radio Traffic Analyst Specialties: • Station Manager of the Year Award 2007. Scored highest in all operational areas, including delivery service times, national account delivery commitment compliance, cost control, international processing compliance and top scores on quarterly quality assurance, safety and security audits. • Received special worldwide recognition in 2008 for achieving the first network perfect score-100% on the security Audit. • Attained and maintained yearly Haz Mat certification from 1984-2009