Terry Bailey

Background

About Terry Bailey

I'm a seasoned IT operations professional with over a decade of experience in managing and supporting complex IT environments. I specialize in diagnosing and resolving technical issues, ensuring system efficiency and reliability, and providing exceptional customer service. My background includes overseeing vendor installations, administering Active Directory, and managing endpoint security with tools like Duo Mobile and Carbon Black. Clearances: Active DOD-Secret Clearance Active USG-Secret Clearance At Day and Zimmermann/SOC, I took charge of Active Directory administration, two-factor authentication, and endpoint security. I led vendor installations, managed our physical security system, and provided 2nd and 3rd level technical support. I also handled video teleconferencing troubleshooting and monitored SLAs through the Service-Now Portal. My proactive approach led to optimized software deployment, significant cost savings through vendor negotiations, and improved uptime for network printers and file servers. During my tenure at SDV Solutions Inc, I supervised break-fix support for the Social Security Administration, ensuring timely completion of tasks and efficient help desk ticket management. I played a key role in the migration from Windows XP to Windows 7, ensuring smooth data transfer and integration into the USUHS domain using Active Directory. My technical proficiencies encompass a wide range of tools and software, including Microsoft Teams, Zoom, Service-Now, and Avigilon, among others. I am adept at systems and network administration, systems security, data recovery, software deployment, and troubleshooting. I'm committed to continuous improvement and proactive problem-solving. My goal is to leverage my skills and experience to enhance IT operations and support for organizations, ensuring seamless and efficient technical environments. Feel free to connect with me if you're looking for an experienced IT professional who can drive efficiency and reliability in your IT operations. Let's discuss how I can help your organization achieve its technical goals.