Terry Chen

Background

About Terry Chen

Career Background - 18 years of working experience in multinational companies, served as overseas Sales Director, Asia-Pacific Service Director, Global Customer Service Director and other positions. Professional Service Business Unit experience in all sectors, especially in Service Sales and P&L management. Strategic Thinking - With global perspective and strategic mindset. Can lead global service network transition combine service business growth. Implement digitalization solutions to front-end, mid-end, back-end service matching customer segments. Good understanding of ToB business and profit centric service model. Personal Expertise - Solid hands-on service skills background and best practice in digitalization. Expertise in building up service infrastructure including business model, network, process and talent to create an ecosystem fulfil the business demand. Familiar with solutions for online and offline service implementation. Leadership Style - Result driven, open and innovative mindsets. Always prepare to make change. Good understanding of cross region and cross culture organization change. Focus on talent development as well entire organization sustainability.