Terry Clearkin

Background

About Terry Clearkin

Leader in transforming organizations to a customer-focused approach. Consistently achieved break-through customer service results and improved profitability. Managed P&L, operations, and customer care of $700m+. Consistently achieved high revenue and margin growth both regionally, in EMEA, and globally. Effective leader & coach who develops teams to realize their true potential, achieving outstanding business results. The proliferation of Cloud Computing and Software as a Service has reduced the cost and barriers to entry for most customers (and therefore switching vendors). The experience the millennial generation have as customers and employees will be posted on social media sites for all to see. Their experience as customers will affect the brand image of companies going forwards much more than ever before. These forces make it all the more important that companies differentiate themselves through the customer experience they provide. I bring rare experience of leading service organizations at both a global and regional level multiple times, combining business, operations, customer care, professional services and training, with a track record of consistently meeting revenue goals while improving margins and customer loyalty. Specialties: Leading people Managing Support and Maintenance businesses with full P&L Deep understanding of support and maintenance business and operations with over 20 years experience Revenue recognition policies and governance for support and maintenance Customer Service Transformation Improving Customer Loyalty and Retention Linking Support Organization Success to overall company goals and business objectives Change Management Management Development Building high performance management teams