Terry Gibson
Enterprise Support Engineer at Unisys
Based in Salt Lake City, United States
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Seniority
Staff
Department
Information Technology
Location
Salt Lake City
Industry
IT Services and IT Consulting
Company size
23K
Contact information
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t•••••••@unisys.com
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Background
About Terry Gibson
CAREER HIGHLIGHTS More than 10 years as a highly-motivated Technical Support Specialist dedicated to providing world class support services to our customers. Recognized as being a Key Contributor. Accomplishments- Met or exceeded all performance goals and placed in top 5% as a Key Contributor- Received excellent performance evaluations; 90% wage increases over 9½ years- Received training and provided support as new products that were brought in- Provided Tier 2 support for the Pre-Sales team- Provided world class support services to Premium class customers- Loyal service to the same company for over 9½ years. Specialties- Network Management using SNMP - DNS and DHCP management - Network Monitoring to reduce intrusion threats - Virtual Private Network (VPN)- Check Point FireWall - Telephony/PBX/VoIP- Primarily Meridian, NorStar, and BCM - Web cache server - reduces bandwidth consumption - Network equipment (Nortel/Cisco) and protocols (TCP/IP, POP, BGP, OSPF)- NovaRad’s Picture Archiving and Communiction System (PACS) and Radiology Information System (RIS)- IBM UX Mainframe monitoring - Incident response, communications management, and reporting for network outages - Monitoring network devices and batch processes in a distributed environment
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