Terry Patnode
Service Delivery Analyst Ii at American Express
Based in Phoenix, United States
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Seniority
Staff
Department
Operations
Location
Phoenix
Industry
Financial Services
Company size
82K
Contact information
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t•••••••@••••••.com
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Background
About Terry Patnode
IT professional with over 28 years of experience in Data Center Operations ranging from tape librarian to Supervisor of Operations. I managed a team of 8 at two locations, one NOC in Scottsdale, Az. and the other St. Louis, Mo. Monitoring systems and incident management were my primary job functions along with hiring, training and mentoring my staff. I have experience with all attributes necessary for the supervisory role. I have performed many job interviews, written semi-annual job reviews, promoted staff and monitored performance improvement plans. I have also had to go through the termination process with a couple staff members. I Recently completed guiding my staff through the conversion of Scottrade customers to TD Ameritrade systems.
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