Terry Patterson

Background

About Terry Patterson

Global Service and Operations Executive email: terry@ca.rr.com Team-oriented leader with a successful track record and over 20 years experience spanning global service and support, business development, operations, information technology and logistics for computer hardware; software; homeland security; infrared sensors; higher education, internet services and call center technologies. Specialties: Global leadership in both large and small companies (for profit and non-profit) managing multi-million dollar P & Ls ($62 million), building service sales and support teams, establishing technical support centers overseas, field services and installations, M&A, strategic planning, spare parts logistics, six sigma business metrics and technology infrastructure planning. • Program and project management • ITIL Certified • Government contracting (DoD, TSA, CBP, etc.) • Knowledge management • 3PL and third party forward stocking support (Fedex) • Repair service • Aftermarket support and business development • Tier 1, 2 & 3 Escalations management (Cloud, SaaS, HW and SW support) • Service revenue sales and Order management • Educational technology • Manufacturing (computers, semiconductors, disk drives, etc) • Business process outsourcing • Kaizen process improvement teams