Terry Randolph
Information Technology Manager at Aetna, A Cvs Health Company
Based in Washington, United States
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Seniority
Manager
Department
Information Technology
Location
Washington
Industry
Wellness and Fitness Services
Company size
40K
Contact information
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t•••••••@aetna.com
Phone
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Background
About Terry Randolph
My mission is to increase member satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer focused professionals supported by cutting edge technologies and processes. I am responsible for the overall supervision of Customer Service associates. I manage and continue to develop an elite group of Customer Service professionals. My Team is responsible for member / provider satisfaction, retention and growth by efficiently delivering outstanding services including Utilization management to our internal and external members. I currently support all Customer Service functions for the CM / DM / ALC /UM programs of AHM / Aetna Consumer Business (Va, Chantilly) and also a stateside support for our International Contact Center.(ICC).
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