Verified recordSoftware Development

Terry Rybold

Lead - Business Process Manager at Tyler Technologies

Based in Dallas-Fort Worth, United States

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Seniority

Manager

Department

General Business & Management

Location

Dallas-Fort Worth

Industry

Software Development

Company size

7.7K

Contact information

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t•••••••@tylertech.com

Phone

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Background

About Terry Rybold

Highly accomplished Management Professional with 20+ years of driving operational excellence and significant growth specifically within the telecommunications and customer service sectors. I specialize in leading high-performing in-office and remote teams, optimizing multi-channel operations, and implementing data-driven strategies that consistently deliver measurable results. My expertise in cost reduction, global expansion (domestic, nearshore, offshore), and enhancing customer satisfaction (CSAT, NPS, eNPS) consistently leads to improved KPIs and substantial ROI. I am poised to leverage my strategic planning, leadership coaching, and process improvement skills to foster success and drive growth for a forward-thinking organization in the telecom and customer service space.

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