Terry Z.

Background

About Terry Z.

I am a high-performing and personable HEALTHCARE OPERATIONS leader with over 10 years of experience leading teams and growing sales/admission/patient base for a variety of healthcare facilities. As a Clinical Liaison, I forge relationships that lead to referrals, revenue, and customer service. » Sales and business development acumen with the ability to identify key performance indicators, build growth strategies, and identify ways to achieve goals. Coordinates across management teams on high-level strategy, then leads teams to execute on plans. » Talent for training, coaching, and helping teams succeed. Quickly onboards new hires. Helps teams achieve greater performance and efficiency through ongoing mentoring, better communication, and positive workplace culture. » Strong relationship builder who quickly forms trust and rapport with teams, customers, and management. Consultative, storytelling approach to sales. CAREER HIGHLIGHTS: • Oversee and direct a team of 6 Clinical Liaisons, each managing a territory of referral sources (hospitals, case managers) and each contacting as many as 12 referring hospitals per day. • Achieved industry-leading 8% increase in conversion rates (from referral to admission) by leading teams to more consistently achieve KPIs. • Turned around underperforming team with poor communication by establishing collaborative team culture and positive workplace culture that led to higher performance and productivity. • Utilized proprietary CRM / EMR database to track patients and referrals; created custom Excel spreadsheets to further track marketing data (referral sources, admissions) used by liaison teams. • Registered nurse with strong clinical experience. CORE COMPETENCIES: EMR | Admissions & Assessments | Compliance & Confidentiality | Territory Management | Team Leadership | KPIs | Sales Targets | Lead Generation | Sales Leader | Business Growth | Sales Presentations | Marketing | Business Development | Clinical Operations | Clinical Liaison | RN | Nursing | Learning & Development | Sales Management | Coaching & Mentoring | Relationship Building | Case Management