Thad L.
Lead User Suppport Specialist at Northwestern University
Based in Buffalo Grove, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Buffalo Grove
Industry
Higher Education
Company size
17K
Contact information
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t•••••••@northwestern.edu
Phone
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Background
About Thad L.
Committed to excellent customer service since 1996. Microsoft Certified Professional Project Management experience for IT Service improvement projects. Managed enterprise roll out of computer operating system upgrades. Performed lead role in various IT service improvement projects impacting all levels of the organization. Add value with effective asset management and software licensing tracking. Facilitate change with corporate integration and change management in a fast paced environments. Specialties: Customer Liaison, Business Analysis, Project Management, Team Lead, PC Architecture, macOS Ventura, Windows 10/11, Virtualization, Office 365, IOS, Android, KACE, JAMF.
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