Thaly Karasek

Background

About Thaly Karasek

I am a professional with a strong focus on operational efficiency and customer relationship excellence. With over 20 years of experience across companies of various sizes and industries, I’ve led and contributed to projects that have impacted thousands of people and generated significant revenue. My work has always been guided by a commitment to operational excellence, continuous improvement, outstanding customer experience, and cross-functional collaboration. Throughout my career, I’ve identified bottlenecks, redesigned workflows, and implemented strategic improvements that boosted efficiency, enhanced customer satisfaction, and significantly reduced rework. I’ve been directly involved in the implementation of SaaS tools and process flows that structured and scaled Customer Success and Operations teams — always with a focus on customer loyalty, retention, and journey optimization. From building departments from the ground up to training teams and designing end-to-end processes, I’ve worked at both the strategic and tactical levels to ensure sustainable growth and a high-performing operation. Feel free to reach out via email: thalykarasek@gmail.com. Over 15 years of solid experience in operation and customer success. A strategic, results-oriented business vision with a strong ability to set and achieve goals. Skilled in Scrum, agile methodologies, project management, and process oversight. Extensive B2B and B2C negotiation skills, fostering key alliances and successful partnerships. Proven ability to lead and motivate teams effectively. Proficiency in tools such as SaaS, Zendesk, Salesforce, Data Studio, MixPanel, Google Workspace, and more. Green Card holder, fully authorized to work in the U.S. Customer Success | Operations Management | Process Improvement | SaaS Implementation | Customer Experience | Team Leadership | Workflow Optimization | Strategic Planning | Cross-functional Collaboration | Client Retention | Operational Excellence | KPIs | Service Quality | Onboarding Strategy | CRM Systems | Continuous Improvement | Customer Journey | Problem Solving | Department Structuring | Efficiency Enhancement