Thanh Minner

Background

About Thanh Minner

As a Solution Success Analyst at eGain, I provide technical support to customers by phone, email, chat, and live sessions, troubleshooting issues from various severity levels and areas. I enjoy helping customers resolve issues and provide them with the best service, while improving my technical and communication skills. I also run and present team performance reports frequently, using Excel and Power Point to filter and plot data. I graduated with a Bachelor of Science degree in Computer Science from San Jose State University in 2020, where I gained proficiency in Java, MySQL, JavaScript, HTML, and CSS. I also completed an internship at LTA Research And Exploration, where I prototyped UI for display environment, designed a graphical environment for telemetry data, and partially designed a digital simulator. I am a positive and detail-oriented person who likes to learn and try new things, and I am willing to roll up my sleeves to get the work done and accomplish my personal and team goals. I also speak English, Vietnamese, Mandarin and I enjoy interacting with people from different cultures and interests.