Thanoj Puttaiah

Background

About Thanoj Puttaiah

Compiling and reviewing reports detailing performance indicators, sales trends, and other sales data related analysis Involvement in preparation of contract copies to the clients To Support day-to-day post-sales order transactions (e.g, credits, returns, order entry) and reporting of customer issues including resolution of basic issues; handles a limited number of highly complex customer accounts Collaboration with other departments and support groups (e.g, internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues To Help resolve highly complex customer issues (e.g, distribution, pricing) and proactively follows- to assist external-facing customer service representatives. To resolve highly complex open order (backlog) issues and reaching out to supply chain or factory to determine source of delay; communicates status and assists junior non-exempt members in resolution of escalated issues Ensuring resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g, testing new systems to ensure order management system works correctly) To handle a limited number of customer accounts that are highly complex with strategic importance Supporting solutions that impact other departments