Thapello Shakoane

Background

About Thapello Shakoane

Thapello holds a BSc (Mathematical and Statistical Science) degree from the University of the Western Cape, and is trained in Business Analysis.Currently, working for ABSA Group as a Technical Account Manager (TAM) accountable for managing Data and Technology/System’s needs for the Africa Regional Office (ARO) Cluster, my portfolio spans across 9 African countries (Namely: Kenya, Mauritius, Tanzania, Botswana, Ghana, Uganda, Mozambique, Zambia and Seychelles) where I am a specialized professional who serves as a bridge between CAO's technical teams and our clients, ensuring that the products or services align with the customers' technical needs and business objectives. I combine deep technical expertise with strong customer relationship skills to provide both strategic and operational support. As a trusted advisor, I work proactively to maintain customer satisfaction, drive adoption, often anticipating and addressing technical challenges before they escalate. Furthermore, I worked for IDC, ABSA, Accenture SA and AVIS gaining knowledge of the Banking Industry, Consulting, BA, Solution Design, Process Mapping, Testing, Data Migration, SAP Config and Oracle.