Tharini Krishnan

Background

About Tharini Krishnan

PROFILE • Having around 7 years of experience in it industry with the specialization in software development and testing. • Having 4 years of experience in project management. • Having 5 years of experience as scrum master (certified scrum master) • Good experience in agile project management tool – jira and rally • Experience in backlog grooming, sprint planning, daily standups, reviews, retrospectives, and business demos. • Experienced in enterprise, contact center, core banking, financial and healthcare domain. • Expert in preparing project estimates, budgeting & sow’s EXPERIENCE Projects: My Samples: Jan - 2018 to till date. Intel provides samples of almost all our products to its vast customer base. This customer base includes internal as well as external. This is extremely important to Intel as this is the first step towards marketing the products and also the feedback from the customer, helps Intel to improve the products before it launches in the market. My Samples is a tool that is being released in 3 program phases to achieve the end goal of replacing the legacy sampling platforms, improving throughout time and enabling flexible samples processes and systems. Customer Desktop: Jan - 2016 to Dec - 2017. The primary aim of Uno Customer Desktop is to implement the Voice channel for their different lines of Business. The Voice Channel includes Inbound, Outbound and Callback applications. Also, the Genesys WDE is being used as the Agent Desktop application which is being customized as per the business needs. HCA-IVR development: Oct - 2014 to Dec - 2015 IVR (Interactive Voice Response) leverages telephony systems to provide automated single point of contact to all customers through which they can service their queries. Through the DTMF, customers can interact with IVR to perform operations and resolve their problems. ACHIEVEMENTS: • 1 – Rise and Reward for UI path automation for effort savings • 3 Intsa awards for best performer • 1 award for best interview panelist PAST EXPERIENCE: Worked in iSOFT R&D Pvt Ltd, as Senior Quality Engineer from Sep 2006 to July 2010