Thaynara Lima

Background

About Thaynara Lima

I am passionate about building strong relationships and driving customer satisfaction. In my current practice as a Customer Success Manager, I: manage client relationships within a scaled environment, addressing critical inquiries related to contract renewals, pricing changes, and escalations; prioritize customer requests effectively, considering factors such as urgency, renewal timelines, and churn risk; effectively manage and resolve escalated client issues, collaborating with management as needed educate clients through the software's features and functionalities, leveraging in-depth product expertise and a thorough understanding of the customer journey to ensure successful product adoption My education consists of a degree in English from the State University of Rio de Janeiro and a Pedagogy degree. Having lived in Canada, the USA, and France, I have consistently adapted to diverse environments, both professionally and personally. I thrive in multicultural settings and value the opportunity to learn from different perspectives My attention to detail and strong collaboration skills enable me to consistently deliver exceptional customer experiences that meet and exceed client expectations. I am results-oriented and adaptable, ensuring that client needs are addressed effectively and efficiently, leading to increased customer satisfaction and retention. Let's connect! lcthaynara@gmail.com